ServiceNow is a US technology company that provides a cloud-based platform for enterprise workflow solutions, with the aim of automating business processes.
Starting out with ITSM, the company has expanded its product range into areas such as customer service management (CSM), human resources workflows (HRSD), IT operations management (ITOM), and low-code application development, positioning themselves as a comprehensive platform for enterprise digital transformation through standardisation of workflows.
Modules
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- Customer Service Management (CSM)
- IT Asset Management (ITAM)
- Strategic Portfolio Management (SPM)
- Third-Party Risk Management
Workflows
- IT Workflows
- Employee Workflows
- Customer Workflows
- Creator Workflows