Platforms

ServiceNow is a US technology company that provides a cloud-based platform for enterprise workflow solutions, with the aim of automating business processes. Starting out with ITSM, the company has expanded its product range into areas such as customer service management (CSM), human resources workflows (HRSD), IT operations management (ITOM), and low-code application development, positioning themselves as a comprehensive platform for enterprise digital transformation through standardisation of workflows. Modules IT Service Management (ITSM) IT Operations Management (ITOM) Customer Service Management (CSM) IT Asset Management (ITAM) Strategic Portfolio Management (SPM) Third-Party Risk Management Workflows IT Workflows Employee Workflows Customer Workflows Creator Workflows Further reading Article on ServiceNow Cloud Observability | The Register Hugging Face and ServiceNow release a free code-generating model, 4 May 2023, TechCrunch ServiceNow is acquiring Element AI, the Canadian startup building AI services for enterprises, 30 Nov 2020, TechCrunch