Book summary - The Trusted Advisor, by David Maister
I first discovered David Maister’s books when I was with PwC in the mid-2000s, and being so early in my consulting career, his writing demystified much of language around the firm’s strategy for me. Few understand professional services like Maister, a consultant who has shaped the industry’s thinking. He has written numerous books on how to run firms, including Managing the Professional Service Firm (1993), The Trusted Advisor (2000) (co-authored with Charles H. Green and Robert M. Galford), and Strategy and the Fat Smoker (2008). ...