Book summary - Scaling People, by Claire Hughes Johnson
Scaling People is a practical book about what really breaks as organisations grow, and how to fix it without slowing the business down. Written by Claire Hughes Johnson, former Chief Operating Officer of Stripe, the book draws on first-hand experience of scaling a high-growth technology company from a small team into a global operation. Rather than offering abstract leadership theory, the book focuses on the operating decisions that determine whether a business scales with clarity or collapses under its own complexity. For leaders, managers, and anyone involved in governance, risk, or execution, it is highly relevant because it shows how accountability, decision-making, and trust must evolve if a business is to grow without losing control. ...